Terms of service

 

Effective Date: 8/1/24

1. Introduction

Welcome to Fae Wylde Wares! These Terms of Service govern your use of our website https://www.fww.club. By accessing or using our site, you agree to comply with these terms.

2. Eligibility

You must be at least 18 years old to use our site. By using our site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms.

4. Order Process

To place an order, simply add the items you want to your cart and follow the checkout instructions. You will receive an email confirmation once your order is placed.

5. Shipping and Delivery

We offer various shipping options to meet your needs. Shipping costs and delivery times will be calculated at checkout. We are not responsible for delays caused by shipping carriers.

6. Returns and Refunds

Each product you order from Fae Wylde Wares is made to order by our partners at Printful or handcrafted by us in Oakland. Therefore, we do not offer returns or exchanges unless the product you purchased is defective. Replacement will not be possible for items in our One-of-a-Kind Magic Collection as these are custom-made to order.

  • Defective Item: Within 30 days of purchase, if you receive a defective item (unused), please contact us at fae.wylde.wares@gmail.com with details of the product, the defect, and images of the product, laid on a flat surface. We will work with Printful to replace your defective item. Replacement will not be possible for items in our One-of-a-Kind Magic Collection as these are custom-made to order.
  • Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment center. You will be liable for reshipment costs once we have confirmed an updated address with you. Replacement will not be possible for items in our One-of-a-Kind Magic Collection as these are custom-made to order.
  • Unclaimed: Shipments that go unclaimed are returned to our fulfillment center, and you will be liable for the cost of a reshipment.
  • Returned by Customer: Fae Wylde Wares is a small business of one person and due to Printful’s policies, we cannot refund orders for buyer’s remorse at this time. Check the size specifications in each listing before placing your order!

Please note that all returns are evaluated on a case-by-case basis to ensure our high standards of quality and customer satisfaction.

If you are dissatisfied with your purchase, please contact us with your feedback at fae.wylde.wares@gmail.com.

7. Intellectual Property

All content on our site, including text, graphics, logos, and images, is the property of Fae Wylde Wares and is protected by intellectual property laws. You may not use any content from our site without our express written permission.

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Using our site for any unlawful purpose.
  • Harassing, abusing, or harming another person.
  • Interfering with the proper functioning of our site.

9. Limitation of Liability

Our site and all products and services offered are provided "as is" and "as available" without any warranties of any kind, either express or implied. To the fullest extent permitted by law, Fae Wylde Wares disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

10. Governing Law

These terms are governed, construed, and interpreted in accordance with the laws of the State of California, without giving effect to principles of conflicts of law.

11. Changes to Terms

We may update these Terms of Service from time to time. If we make changes, we will notify you by revising the effective date at the top of these terms. Your continued use of our site after any changes indicates your acceptance of the new terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Fae Wylde Wares
fae.wylde.wares@gmail.com
510-397-8653